Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we prioritize food safety and cannot accept returns on opened or temperature-sensitive items. If your order arrives damaged or incorrect, please reach out to our concierge team within 24 hours of delivery for a replacement or refund.
Documentation
Capture clear photographs of the damaged packaging and the specific chocolate products to assist our quality control team in their assessment.
Contact Support
Email our customer care team at support@manamchocolate.com with your order number and the photos within the 24-hour reporting window.
Internal Review
Our chocolatiers will review your claim to determine if the issue occurred during tempering, production, or transit to ensure a fair resolution.
Resolution
Once approved, we will initiate a priority shipment of a fresh replacement or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing